Client
Instawork
Mobile App
Instawork
Client
Instawork
Year
2024
Scope of Work
UI / UX
Location
Miami
The redesign reduced friction across job discovery and shift confirmation, leading to measurable improvements in booking completion, retention, and user satisfaction.
It's hard to search for available jobs...
Instawork required a redesign to better support part-time workers. Through research, I identified three core usability issues impacting engagement and application completion.
- Complex job-search interface
- Lengthy application process
- Limited visibility into relevant job opportunities
Structuring the Onboarding Flow
I broke the onboarding into smaller, focused steps so it wouldn’t feel overwhelming on mobile. Each screen asks for one clear decision, with a visible progress bar to keep momentum going.
Evolving their Design System
As part of the redesign, I refined the design system to create alignment across screens and reduce cognitive load. This allowed the booking flow to feel cohesive, predictable, and faster to complete.
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Open & Past Shifts
The goal was simple here, it was to make finding and managing shifts feel lightweight, not overwhelming. Clear hierarchy and spacing make it easier to quickly evaluate opportunities, while past and upcoming shifts are organized for fast reference.
Payment & Earnings
Users can view all payments and real-time earnings. Clear breakdowns of payouts, bonuses, and withdrawal status reduce uncertainty and improve financial transparency.
Rewards Screen
Users level up each month based on performance metrics such as
completed shifts, reliability, and attendance.
